Privacy Policy
Effective Date: July 30, 2026
At AOJAAS, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how Turtle & Hawk International (OPC) Private Limited, the owner and operator of the AOJAAS brand, collects, uses, stores, and protects your personal information when you visit our website or purchase our products.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Brand: AOJAAS
Owned & Operated By: Turtle & Hawk International (OPC) Private Limited
Website: https://aojaas.com
Email: support@aojaas.com
2. Information We Collect
When you interact with AOJAAS, we may collect the following categories of information.
Personal Information
Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Company Name (if applicable)
GST Number (for business customers, where applicable)
Order Information
Products Purchased
Order Value
Order History
Delivery Preferences
Invoice Details
Payment Information
Payments are securely processed by authorised payment gateways.
AOJAAS does not store:
Credit Card Numbers
Debit Card Numbers
CVV
UPI PIN
Net Banking Credentials
Wallet Passwords
Technical Information
We may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Referring Website
Cookies and Similar Technologies
3. How We Use Your Information
Your information helps us to:
Process and deliver your orders
Verify payments
Provide customer support
Improve our products and services
Respond to your enquiries
Send order confirmations and delivery updates
Manage returns and refunds
Prevent fraud and misuse
Improve website performance
Personalise your shopping experience
Send promotional communications (only where permitted)
4. Marketing Communications
With your consent, we may send:
New product launches
Tea collections
Wellness tips
Seasonal offers
Discount coupons
Corporate gifting updates
Newsletter
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Keep products in your shopping cart
Improve website speed and performance
Understand visitor behaviour
Enhance security
You may disable cookies through your browser settings, although some features of the website may not function correctly.
6. Sharing of Information
AOJAAS respects your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share limited information only with trusted service providers where necessary, including:
Payment Gateway Providers
Courier & Logistics Partners
IT Service Providers
Customer Support Platforms
Government Authorities (where legally required)
Legal Advisors and Auditors (where necessary)
All such parties are expected to maintain appropriate confidentiality and security standards.
7. Data Security
We implement reasonable technical and organisational measures to safeguard your information against:
Unauthorised access
Disclosure
Alteration
Misuse
Loss
Destruction
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
8. Data Retention
We retain your information only for as long as necessary to:
Complete transactions
Fulfil legal obligations
Resolve disputes
Maintain business records
Improve customer service
Information that is no longer required will be securely deleted or anonymised where appropriate.
9. Your Rights
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your information
Withdraw marketing consent
Request a copy of your information
Lodge a complaint regarding the handling of your data
To exercise these rights, please contact us using the details below.
10. Children's Privacy
AOJAAS does not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.
If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.
11. Third-Party Services
Our website may contain links to third-party websites or services.
These websites operate independently and have their own privacy policies.
AOJAAS is not responsible for the privacy practices or content of third-party websites.
12. International Visitors
If you access our website from outside India, your information may be processed and stored in India or other jurisdictions where our service providers operate, subject to applicable legal safeguards.
13. Legal Compliance
We may disclose personal information if required:
By law
By court order
By government authorities
To protect our legal rights
To investigate fraud or unlawful activities
14. Changes to This Privacy Policy
AOJAAS may update this Privacy Policy from time to time.
Any changes will be published on this page with the revised Effective Date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
AOJAAS
A Brand of Turtle & Hawk International (OPC) Private Limited
Website: https://aojaas.com
Email: hello@aojaas.com
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Our Commitment to Your Privacy
At AOJAAS, protecting your privacy is as important to us as delivering exceptional tea. We are committed to handling your personal information responsibly, transparently, and securely, so you can shop with confidence and enjoy every cup of AOJAAS tea with peace of mind.